Q: Will the Northwell Health FCU accounts be available in Bethpage branches and the call center the day the merger is effective?
A: Not entirely. As a member of the shared branch system, Bethpage branch employees will be able to conduct limited transactions for Northwell Health FCU members. Once the system conversion is completed on October 1, 2017, then all Northwell Health FCU accounts and loans will be available in the call center and any Bethpage branch location. You may continue to call the Northwell Health FCU Jericho office at 516-301-3040 for account servicing questions.
Q: What will my Northwell Health FCU accounts become at Bethpage?
A: Your Northwell Health FCU accounts will convert to the most similar account at Bethpage. Please refer to the Product Comparison Chart sent to you on August 1, 2017, which will give you specific product comparisons.
Q: What will happen to my payroll deduction(s)?
A: If you previously arranged to have all or part of your Northwell Health paycheck automatically credited thru a payroll deduction into one or more NHFCU accounts, your paycheck will automatically be directly deposited into your corresponding NHFCU account(s) beginning on August 23rd, 2017. This transition will be seamless, and will afford members with greater transparency and control of accounts. This change is in preparation for the account conversion from NHFCU to Bethpage on October 1, 2017. Should you so desire, you have the right to modify or terminate your direct deposit arrangement(s) at any time. For additional information or answers to any questions, please contact 516-301-3040.
Q: Will Bethpage be transferring my Northwell Health FCU loans?
A: Yes, Bethpage will transfer all Northwell Health FCU loans.
Q: Will my deposit rates remain the same?
A: You will receive Bethpage’s current rate on all variable rate deposit products such as savings or checking accounts. Bethpage will honor Northwell Health FCU certificate rates until your certificate matures, at which time they will transition to the prevailing Bethpage rate at renewal.
Q: If I have accounts at both Northwell Health FCU and Bethpage, what are the NCUA Insurance implications?
A: Once your accounts are converted, your balances will be aggregated, which may affect your share insurance coverage. In order to determine whether and to what extent transitioning accounts to Bethpage may affect your insurance coverage, please visit the NCUA’s dedicated share insurance webpage for assistance: http://www.mycreditunion.gov/estimator/Pages/default.aspx
Q: When will I know my new account numbers and receive my debit card and/or checks?
A: In early September, you will receive additional communication from Bethpage, providing you with critical information and action steps. It is important that you read all communications. All new documents, debit cards, etc. will be in your hands prior to October 1, 2017.
Q: How do I obtain account history and statement records for my former Northwell accounts?
A: We encourage you to download this information via Northwell’s online banking prior to September 29, 2017. This information can also be provided to you by calling 516-301-3040.
Q: If I have more than one checking account, how can I determine which debit card is linked to which account?
A: This information can be provided to you by calling 516-301-3040.
Q: Will I continue to receive my statements at the same time with Bethpage?
A: All Northwell members will be placed into the standard Bethpage statement cycle when their accounts move to Bethpage. Members with a checking account or loan product will receive a monthly statement, which should be received within the first 10 days of the following month. Members with all other account types will receive a quarterly statement which will be received within the first 10 days of January, April, July, and October.