9. How Is My New Chip & Pin Card Used?
At merchants that have chip-enabled POS terminals, insert your card into the slot in the terminal and follow the prompts on the screen. You may be required to enter your pin or sign to authorize the transaction before you receive your receipt.
At merchant locations that have not yet switched to chip-enabled POS terminals, your new card still has a magnetic stripe and you can swipe the card in exactly the same way as you do today.
10. When Will I Insert My Chip & PIN Card And When Will I Swipe It?
If you are unsure of whether or not to insert the card or swipe, simply follow the prompts on the merchant’s terminal. How your card is read will depend on what type of terminal the merchant is using; if the merchant’s POS terminal accepts chip cards, you will see a slot where your card is inserted and remains during the transaction.
11. What Does “Inserting” My Card Mean?
For merchants that have not switched to chip-enabled POS terminals, you will continue to swipe your card. For merchants that do have chip-enabled POS terminals, you will insert your card which will include these steps:
Insert your card face up
Follow the prompts. The chip card will remain inserted while the transaction is processed.
Remove your Card from the chip terminal once your transaction is complete.
12. Since The Card Is Considered A Chip & PIN, Will I Need A PIN To Use My Card?
Your card has a PIN number, which has not changed, and you may be prompted at the POS terminal to enter your PIN and / or signature to complete your transaction.
13. What If I Forgot Or Need To Change My PIN?
For debit cards, visit your local branch or call 1-800-503-9249 using the Reference Number provided in the Pin Mailer.
For Credit Cards please call 1-866-820-3847