Are Bethpage branches still open?
The outbreak of the Coronavirus has raised all of our concerns about health and safety. To better protect our members and teammates while still meeting your financial needs, we have closed several branches and modified the hours and access to all of our other branches. Please refer to the branch table included above for the latest information about your nearest open branch.
Will I still be able to access ATMs?
Our branch ATMs will remain open 24/7. You can also access any of the 30,000 free ATMs nationwide that are part of the CO-OP Network. We also encourage you to self-serve by accessing your accounts online or by using the Bethpage Mobile App.
How much cash can I withdraw from an ATM?
You may access your accounts using your Bethpage Debit card or ATM card and withdraw up to $1000 a day.
For Youth accounts or new member accounts (accounts open 30 days or less), the limit is $200 a day.
If I can’t visit a branch, how can I access my account?
We strongly encourage our members to use our digital banking tools and branch ATMs for self-service banking and 24/7 account access. Members can access their accounts online or by using the Bethpage Mobile App at their convenience. From there, members can make payments, view transactions, check balances, find an ATM, and more. It’s easier and faster (in most cases) to manage accounts digitally, especially given the restrictions on in-person branch service at this time.
Sign in online or to our Mobile app to access your account online 24/7.
For an informational video about using Online and Mobile Banking, click here.
How will I know if a branch or ATM is available?
For the latest information on branch access and services, please see the branch table included above.
How will transactions that cannot be performed at an ATM or drive-up be handled?
Access to money and banking services are essential, and we are committed to maintaining continuity of these critical services. For teller transactions, please use the drive-up window at specific locations. Members will be limited to five transactions, including:
- - All standard transactions (deposits, withdrawals, loan payments, transfers)
- - Up to 2 money orders/official checks
If you cannot address your banking needs at a drive-up, online or at an ATM, you may contact your nearest open branch for an appointment, or complete the contact form in the “Branch hours & availability” section above, and a representative will call you directly.
Can I call Member Services to complete my banking needs?
In an effort to provide the best possible member experience during this situation, we strongly encourage you to take advantage of our online and Mobile Banking tools to address your banking needs. We do expect high call volumes and wait times for those who call.
We appreciate your patience and understanding as we navigate this rapidly-evolving situation.
How are you ensuring the continued safety of your operations?
The health and safety of our members and teammates are our top priority. We are continuing to exercise enhanced deep cleaning protocols in our open branches to maintain a safe environment.
How long will the branch operational changes be in effect?
These operational changes will be in effect until further notice. We are monitoring the situation closely, and we will notify our teammates and members as soon as any changes are made. For the most up-to-date information, please check this page frequently.
My income has been impacted by the Coronavirus. What if I can’t make my payments?
We are here to help. If you are experiencing a financial hardship due to the impact of the Coronavirus, go to lovebethpage.com/modify and provide your information to get the relief process started.