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Information Center

An update to our members

An update to our members

A Reopening Update from President and CEO, Wayne N. Grossé

With all our branches now open, plus 24/7 digital banking, Bethpage is here to help you by providing easy and convenient access to our banking services.

Over the last year, the pandemic changed the way the world does business. The necessity for virtual service and flexibility has inspired companies to think and operate differently. Here at Bethpage, we continuously strive to meet the needs of our members and provide quality financial products with the highest standard of service. During the pandemic we introduced new ways of meeting with our branch representatives and enhanced many features in our digital banking platform.

We remain committed to your safety as we emerge from this pandemic.

Safety measures

Our face mask policy has been updated in accordance with New York State guidelines.

Facemask icon

As per CDC guidelines and NY State, masks are optional for members, staff, and visitors.

What we're doing to keep our members safe.

The safety of our members and staff is our top priority. We follow all CDC guidelines, including the sanitization of the branches, and have adopted the following health and safety protocols:

  • Hand sanitizer is available in the lobby
  • Plexiglass dividers between tellers and members
  • Video and phone appointments are available. Appointments are preferred and will take priority, but walk-ins are welcome.

How to bank with us

There are more ways than ever to do your banking quickly and conveniently. We encourage you to access your accounts 24/7 using Bethpage Online and Mobile Banking, but if you cannot address your banking needs online or at an ATM, here are several additional banking options.

Drive-up Icon
Drive-up Teller
You can make deposits, withdraw funds, and pay loans from the comfort of your car.
See branch hours
Branch icon
Inside Teller
No appointments necessary for in-branch teller transactions, including making deposits, withdrawals, receiving debit cards, loan payments and requesting bank checks.
See branch hours
Mobile App icon
Mobile App
You can handle almost all of your financial needs using Online and Mobile banking. Deposit checks, pay bills, transfer funds, open accounts, and apply for loans.
Download the app
Schedule icon
Schedule an in-branch or phone appointment
You will be able to conduct almost all transactions, including opening new accounts, applying for a loan, account maintenance and account services.
Schedule an appt
fraud protection

Protect yourself from Coronavirus scams

Fraudsters are taking advantage of the public’s uncertainty surrounding the Coronavirus, and we want to help you to avoid scams and protect your money and personal information.

See our tips here

FAQs

If I can’t visit a branch, how can I access my account?

We strongly encourage our members to use our digital banking tools and branch ATMs for self-service banking and 24/7 account access. Members can access their accounts online or by using the Bethpage Mobile App at their convenience. From there, members can make payments, view transactions, check balances, find an ATM, and more. It’s easier and faster (in most cases) to manage accounts digitally, especially given the restrictions on in-person branch service at this time.

Sign in online or to our Mobile app to access your account online 24/7.

For an informational video about using Online and Mobile Banking, click here.

Can I call Member Services to complete my banking needs?

In an effort to provide the best possible member experience during this situation, we strongly encourage you to take advantage of our online and Mobile Banking tools to address your banking needs. We do expect high call volumes and wait times for those who call.

We appreciate your patience and understanding as we navigate this rapidly-evolving situation.

How are you ensuring the continued safety of your operations?

The health and safety of our members and teammates are our top priority. We are continuing to exercise enhanced deep cleaning protocols in our open branches to maintain a safe environment.

Request a Call


Personal and Auto Loan Deferment

Bethpage is always here to help our members during times of hardship.

If you have any concerns regarding your ability to make loan payments, please contact Member Services at 1-800-628-7070.



Credit Card Deferment Requests

For Credit Cards, please contact us directly at 866-820-3847. Credit card payments will be deferred for 3 months upon request.



Student Loan Deferment Requests

For Student Loans, please contact us directly at 800-723-2210.



Mortgage Existing Forbearance

My loan forbearance is ending, and I understand there may be several options available to help me repay my loan. How can I speak with someone?

To contact us as quickly and conveniently as possible, please visit lovebethpage.com/loanprogram to schedule an appointment. A representative will then call you at the date and time you have selected to discuss your repayment options.

What if I have spoken to a representative about my options, but I haven’t decided which option to choose?

We understand that you may need more time to consider your options after you speak to a representative. Once you have made your decision, you can send an email to BPLoanProgram@bethpagefcu.com with your choice. If you have additional questions or need more information to make a decision, we recommend that you schedule another appointment to speak with a representative. You will be able to schedule an appointment quickly at a day and time that best fits your schedule. While you may not be contacted by the same representative, you will speak to someone who has access to the information gathered from your previous conversation.

If I have selected my repayment option, how do I resume making payments?

There are several different options available to resume making your regular monthly payments as follows:

  1. If you previously made automatic monthly payments from your Bethpage account, you will need to make your first loan payment manually to ensure the payment is applied to your loan properly. After that, you will need to re-establish your automatic payments. A representative can assist you in this process.
  2. If you previously made automatic payments from an external account at another financial institution, you will need to re-establish this payment to Bethpage using:
        a. Bethpage Digital Banking (you can sign up at lovebethpage.com/betterbanking), or
        b. Bill Pay from your external account to your Bethpage loan
  3. If you prefer to make your payment in person, you can do so at your local branch.
  4. If you wish to mail in your payment, please be sure to include your account number to ensure the payment is applied to your loan properly.
  5. If you cannot use one of the above options, you may call the Contact Center to make your payment. However, due to high call volumes and long wait times, we recommend you consider one of our more convenient options.

Did you initially apply for a forbearance and change your mind or make regular payments?

Although you have been making your home loan payments on a monthly basis, our records indicate that you requested a forbearance. If you do not require this forbearance, we will need to update your loan account accordingly. To do so, please visit lovebethpage.com/loanprogram to schedule an appointment. A forbearance representative will then call you at the date and time you have selected to assist you.

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