FAQ Question

Help Center

Find the answers to your frequently asked questions.

Popular Questions

Can I become a member?

What is Bethpage's routing number?

What is my account number?

Where can I find the nearest branch/ATM?

When will my check clear?

What are your banking hours?

What is your banking holiday schedule?

General Banking

General Banking

Where can I find important forms and documents?

How do I change my address?

How do I close my account?

How do I order checks?

How can I make a stop payment on a check?

How do I earn interest on my Bonus Checking account?

I lost my ATM/debit card and need to order a new card.

Setting up a Vacation/Travel account notification.

What is considered a business day?

Why can’t I call a branch directly?

New Members

New Members

How do I open a savings account?

How do I open a checking account?

Field of Membership/Eligibility

Why do I have to deposit $5?

How is a credit union different than a bank?

What is the CO-OP Network?

Online Banking

Online Banking

How do I open an account online?

I forgot my username.

I forgot my password.

I need to reset my challenge questions.

Where can I see pending transactions?

Online Bill Pay

Online Bill Pay

What is Online Bill pay?

How do I register for bill payment?

Why does the system log me out before I am done?

How do I set up a payee?

Why are my payees not listed in the database?

How do I schedule a payment?

How come I can't schedule multiple recurring payments to the same payee?

Why can't I schedule payments on weekends and holidays?

How do I add a memo?

What is the difference between "Memo" and "Add a Note"?

When will my payment be deducted from my checking account?

When will the payee get the payment I sent?

Was my payment sent electronically or by check?

Can I place a stop payment?

Why did Bill Pay not wait for funds to be available in the account before taking the payment?

Where do I see all the payments I just scheduled?

Can I send a deposit through Bill Pay to another Finanical Institution?

How do I set up a recurring payment?

Why does my payment still say "In-Process"?

What are the payment limits, if any?

How do I stop or make changes to a recurring payment?

How do I cancel a payment?

How do I stop getting e-mail notifications?

How do I delete a payee?

How do I change a payee address?

How do I schedule an expedited payment?

What are the rules for an expedited payment?

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Mobile Banking

Mobile Banking

How do I set up Mobile Banking?

How do I download the mobile banking app?

How do I download the Bethpage Credit Card app?

What devices can I use the app on?

What account actions can be performed on the mobile banking app?

What account actions can be performed on the Bethpage Credit Card app?

Loan Information

Loan Information

How do I make a loan payment?

Where can I find today’s loan rates?

What types of loans are offered at Bethpage Federal Credit Union?

How do I apply for a loan?

How do I apply for a Mortgage Pre-Approval?

Bank at Work

Bank @ Work Program

What is Bethpage Bank at Work?

Is my company eligible for the Bank at Work program?

How do I contact someone about Bank at Work?