Help Center.

No, once you’ve upgraded to the new online and mobile banking experience, you will no longer have access to the old mobile app.

If you have specific Online or Mobile Banking questions, you can call 855-402-3803 to speak with a dedicated specialist.
(Mon-Fri: 7:30am – 7pm ET. Sat: 8am – 2pm ET.)

Once you’ve been alerted to upgrade, we will walk you through a quick 3-step process. You will also need to download the new mobile app for your Android or IOS device.

If you have specific Online or Mobile Banking questions, you can call 855-402-3803 to speak with a dedicated specialist.
(Mon-Fri: 7:30am – 7pm ET. Sat: 8am – 2pm ET.)

Who can I contact for support?

Why are we upgrading to a new online and mobile banking experience?

Does this upgrade affect desktop and mobile?

Will access to my accounts be interrupted?

How Come I Don't Have the Option For SMS Text Alerts When I'm Setting Up New Notifications?

Will my alert settings carry over to the new Online and Mobile Banking experience?

After signing in and clicking on one of my accounts from a desktop computer, the account never loads and just keeps spinning.

Please make sure that you have been prompted to download the new Bethpage banking app through email or your current version of the Bethpage App before trying to login. If you have not been prompted to upgrade your user name and password will not work.

This upgrade will happen in waves and you'll receive a communication telling you when you'll go through the process.

If you have specific Online or Mobile Banking questions, you can call 855-402-3803 to speak with a dedicated specialist.
(Mon-Fri: 7:30am – 7pm ET. Sat: 8am – 2pm ET.)

Your current username and password will NOT need to change unless they do not meet the level of security* needed for the app.

*Usernames must be 8-20 characters including both letters and numbers. Passwords must be 8-20 characters including one upper and lower case letter, and a number.

If you have specific Online or Mobile Banking questions, you can call 855-402-3803 to speak with a dedicated specialist.
(Mon-Fri: 7:30am – 7pm ET. Sat: 8am – 2pm ET.)

Enrolling in Online Banking is easy. Click hereClick here.

On the mobile login screen, choose Quick Login. This will require you to set up a 4 digit PIN. After that is complete, it will enable Fingerprint ID for you. The 4 digit PIN can also be used on devices that don't have Fingerprint ID enabled.

If you have specific Online or Mobile Banking questions, you can call 855-402-3803 to speak with a dedicated specialist.
(Mon-Fri: 7:30am – 7pm ET. Sat: 8am – 2pm ET.)

Fingerprint Access is not mandatory. It’s an added feature that enhances the security of your accounts on your mobile device.

If you have specific Online or Mobile Banking questions, you can call 855-402-3803 to speak with a dedicated specialist.
(Mon-Fri: 7:30am – 7pm ET. Sat: 8am – 2pm ET.)

Yes! First follow the steps to set up Fingerprint ID by choosing "Enable Fingerprint ID/PIN" on the mobile login screen. Once complete, then go to iPhone X Settings and select "Face ID & Passcode". Next choose "Other Apps" and make sure Bethpage mobile is enabled. Once complete, sign on again to Bethpage mobile using Face ID!

If Face ID sign in is still not working for you, please try the following. Uncheck "Remember Username" on the mobile login screen. Next, delete your Username from the Username field on the login screen and then click into the Password field. Click the "Enable Fingerprint ID/PIN" check box. Enter your Username and Password to login and follow the steps. You will then be prompted to sign on using Face ID the next time you login.

There are several new changes and enhancements coming to the Pay Anyone feature. To learn more about them click here.

From the transfers widget, choose "Classic Transfers" and in the "To" account, click the "Add Account" button. (On mobile, the "Add Account" button will be located in the top right corner).

View a step-by-step How-To guide on how to make transfers.

If you have specific Online or Mobile Banking questions, you can call 855-402-3803 to speak with a dedicated specialist.
(Mon-Fri: 7:30am – 7pm ET. Sat: 8am – 2pm ET.)

How come I can't find the other Bethpage member I'm trying to send money to?

I cannot see a one-time bill payment that I have previously setup though the prior online banking system.

Will my scheduled transfers and payments carry over through the upgrade process?

Enrolling in Online Banking is easy. Click hereClick here.

During the transition to the new platform, Intuit users of Quicken, Quickbooks and Mint will need to follow specific instructions to update their Intuit accounts and connect to the new platform.

Use our Conversion Guides to assist you in the setup process.

For more information about this upgrade, you can speak with one of our specialists at 855-402-3803.
(Mon-Fri: 7:30am – 7pm ET. Sat: 8am – 2pm ET.)

What file formats are available to download my Intuit account transactions?

Which browser and devices are supported?

I cannot download the new app on my android device.

When signing up for a checking account online you should receive your debit card in 7-10 business days. Some branches are able to print and issue cards instantly for your convenience!

Everyone is now eligible to become a member of Bethpage Federal Credit Union by simply opening a $5 savings account.

Becoming a member gives you access to higher savings rates, lower loan rates and exceptional service.

Ready to take advantage of the benefits of Bethpage Federal Credit Union? Open an account today.

When receiving a Bethpage debit card for the first time, your PIN number will arrive separately within a few days of your debit card for security purposes.

If you are getting a reissued or replacement debit card, you can continue to use your current PIN number.

Credit unions are made up of members who have ownership in the overall institution.

What does this mean? Instead of earnings going into the shareholder’s pockets, they are paid back to members in the form of higher savings rates, lower loan rates and exceptional service.

Membership is open to anyone who opens a $5 minimum savings account.

Your initial deposit of $5 into your new savings account allows you to gain membership with Bethpage Federal Credit Union.

This membership provides you access to lower rates and higher returns, along with unrivaled convenience and service.

We are here to help you make sound financial decisions and support you in everything you do with us!

Resume your application right here!

You’re just a few clicks away from getting started!
Click here, choose your account and Apply Now.

You can probably find a Bethpage branch close to where you live or work. If not, be sure to look for one of the more than 34 Shared Service Centers on Long Island (and the three in Manhattan), where members have full access to their Bethpage accounts.

With shared banking, credit unions from all over the country – and around the world – share facilities to give members thousands of convenient locations to perform basic transactions. Whether you are at work, home, or your favorite travel destination, Bethpage is always nearby.

Anywhere you see the CU Service Center Logo you can conduct a range of transactions, such as:

• Make deposits, withdrawals and transfers.
• Obtain account histories.
• Cash checks.
• Make loan payments.
• Buy travelers checks and money orders.
• Use the ATM's surcharge free.

To conduct transactions at a shared branch you only need to bring:

• Your account number
• Valid government-issued photo identification, i.e., State Driver’s license, US Passport

For a faster application process, please have the following information on hand when you begin the application:

• Your personal information, including Social Security number, Address, Email
• Government/state issued ID (We do NOT accept military ID’s as there is a federal law prohibiting us from accepting this identification type online)
• Debit Card, Credit Card or Account number to make your opening deposit into your new Bethpage account

For a joint account, you’ll need the same information for both applicants. Note: Each joint owner has to complete their part of the application and Esign their application.

You’re just a few clicks away from getting started!
Click here, choose your account and Apply Now.

Yes – we care about your security and we use Transport Layer Security (TLS) technology to ensure your online information is passed to us securely. This technology allows users to establish sessions with internet sites that are secure, meaning they have minimal risk of external violation.

Anyone who opens a $5 minimum savings account can start taking advantage of our exceptional services, convenience and lower rates today.

Forgot your username? You can recover it now. Please note that you will need to have one of your account numbers and social security number handy.
Recover My Username

Having trouble remembering your username? Please note that the following criteria must be met when entering your username:

Required: 8 - 20 characters including both letters and numbers

Encouraged: One or more of these special characters: ! @ # $ % * _ + = . , ^ -

If you still can't recover your password, please dial 800-628-7070 and select option 2 then option 4 to speak with a Bethpage representative.

Forgot your password? You can reset it now.
Reset My Password

Having trouble remembering your password? Please be sure you are using our new password criteria when trying to submit your password:

Required: 8 - 20 characters including one upper and lower case letter, and a number

Encouraged: One or more of these special characters: ! @ # $ % * _ + = . , ^ -

Click here and follow the prompts to open an account with Bethpage today!

Log into your Online Banking account > under your checking account > View Pending Transactions

To reset your challenge questions please call 800-628-7070 to speak with a representative

Whether you’re paying a bill or a friend back for lunch, Bill Pay allows you to send money or schedule payments to just about anyone.

Test it out for yourself here.

It’s easy to enroll! From the Desktop Site, log into your account, click Bill Pay and agree to our Terms of Service.

Click the down arrow next to your payee’s name and Change auto pay options. Make your changes or select Pay manually to stop your auto payments. Make sure you Save Changes!

For Bill Pay questions, please contact Bill Pay Support at 1-855-358-8264.

When you set up a payment, the “Deliver by” date will give you an idea how the payment will be made. If that date is 1 business day after the date you are scheduling, it will be sent electronically. If the date is 4 business days after the date you are scheduling, it will be sent as a paper check. To check on a payment that you already made, click Payment Records – you will see the type of payment in the “Paid From” section.

For most bills, we can deliver your payment 2 business days after you submit the payment. If the payment is sent by check, it can take up to 5 business days to receive it.

For your security, the maximum daily payment amount per payee is $10,000. Your total daily payments cannot exceed $20,000.

Log into your online banking account through the Desktop Site (Note: this feature is not currently available in mobile banking), click Bill Pay:

• To set up a new payee, below “Make Payments” enter name, click Add and follow prompts.
• To remove a payee, click the dropdown arrow next to the Payee name, click View/Change payee details. In the “Options” section, you can Deactivate Payee or Delete Payee.

Note: Many members like to keep their billing history by using Deactivate Payee instead of deleting.

When you enter an amount for a payment, Bill Pay automatically displays the earliest date you can select to have the payment sent. You can accept this date or change it to a later one.

We’ll attempt to pay your scheduled payments until your available balance is used up - including an Overdraft Line of Credit if you have one. Please make sure you have enough money in your account to ensure your payment is processed.

You scheduled a payment online and realized that you need to cancel it - this happens from time to time!

If your payment is still “Pending” you will be able to cancel your payment . From the Desktop Site, login to your account and select Bill Pay. You will be able to Cancel your payment in the “Pending Payments” section. From the Mobile Site, login to your account, select the View Activity icon, Scheduled then Payments from dropdown. Select your account, payment and then Cancel.

If your payment is “Processed” – call 1-866-453-3548 to stop your payment.

We can’t process a stop payment if it has been sent electronically or if the check has already cleared.

When scheduling a bill pay transaction, you must ensure that you have enough funds in your account on the "send on" date. Otherwise, payment will not be made.

No need to worry - this is normal and your payment will go into a “Completed” status within 24 hours of your payment being sent.

Your payment was canceled because there was not enough money in your account on the scheduled “send on” date. It’s important to make sure you have enough money in your account to ensure your payment is processed.

Log into your Online Banking account > Mobile Banking (left side of the page) to enroll.

• Deposit checks
• Access your accounts securely
• View account balances and transaction history
• Manage account alerts and notifications
• Transfer funds

Yes! First follow the steps to set up Fingerprint ID by choosing "Enable Fingerprint ID/PIN" on the mobile login screen. Once complete, then go to iPhone X Settings and select "Face ID & Passcode". Next choose "Other Apps" and make sure Bethpage mobile is enabled. Once complete, sign on again to Bethpage mobile using Face ID!

If Face ID sign in is still not working for you, please try the following. Uncheck "Remember Username" on the mobile login screen. Next, delete your Username from the Username field on the login screen and then click into the Password field. Click the "Enable Fingerprint ID/PIN" check box. Enter your Username and Password to login and follow the steps. You will then be prompted to sign on using Face ID the next time you login.

You can download the mobile banking app from Google Play or from the Apple^® App Store.

The Bethpage mobile app is available on any compatible iOS and Android device.

Apple Device Requirements

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android Device Requirements

Requires Android versions 5.0 and up.

In order to download the new Bethpage Mobile Banking app, your device must be running Android 5.0 (or later versions).

Mobile users may also log into the online banking through the Bethpage homepage to take advantage of our mobile web online banking experience.

You can make a loan payment by logging into your account from the home page.

Click here and choose the type of loan you are looking for (Consumer, Mortgage or Business). Follow the steps to apply for the specific type of loan you are looking for.

We offer several different types of consumer, mortgage and personal loans that include:

Consumer
Home Equity
Auto (New, Used, Refinance)
Personal
Credit Card

Mortgage Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
Jumbo Mortgages
FHA Mortgage
Refinance

Business Loan
Business Lines of Credit
Commercial Mortgages
Term Loans
Business Credit Cards

To learn more about each loan type or to apply for a loan today, click here.

To see today’s loan rates click here

Later this year, we will be launching a new Online & Mobile Banking experience. With this change, your FHA Mortgage will no longer be accessible through Bethpage Online Banking.

Your FHA Mortgage Accounts will now be managed directly through CENLAR's website, which you can access by visiting https://bethpage.loanadministration.com.

To get started on the Mortgage Pre-Qualification process please fill out the form

• We'll contact you back within 24 hours.
• Our Mortgage Representatives will be happy to answer all your questions about the home buying process.

Bethpage Bank@Work connects employees at your company to the best rates, products, and incentives without having to leave their desk! Learn more about the products and incentives we can offer you today!

All companies are eligible to participate in the Bank@Work program. Please contact us online or call us at 516-349-4220 so we can answer questions specific to your company.

We’ll work with your company to bring the Bethpage Bank@Work program to you. Please contact us through our online form or give us a call at 516-349-4220.

To speak with a Business Development Relationship Manager please contact us through our online form or give us a call at 516-349-4220.