Please see if that payee goes by check or electronic.
- If electronic, a stop can’t be placed and member must go to the payee for a refund.
- If by check, check your bill pay account to see if the checks states ‘Cleared”, if so it can’t be stopped. If not, there is a $30.00 fee and the funds will be back in their account within 24 business hours.
- Go to reports and looking under “Statue/confirmation”.
The amount of the payment will be deducted from your account within 1 business day of the payment processing date. This time frame is regardless of whether the payment is sent electronically or by check. Please ensure that you have sufficient funds available on the “payment send” date.
Scheduled payments can be seen under “Bills and Payment” in the “Make Payment” screen. It will be under the title “Pending Payments”.
Can I send a deposit through Bill Pay to another Finanical Institution?
Yes. The payee must be set up with the bank name and also use the bank’s address as the payee address. Make sure the account number listed is the account number the member wants credited.
How do I set up a recurring payment?
If the payee is already set up click on down arrow next t the "Payees name" and click on “Pay automatically” Then click on the “Pay automatically at regular intervals" radio button. Choose your options, and then click “Save Changes”.
Why does my payment still say "In-Process"?
Your bill payment is processed and sent out on the day you scheduled it to be sent. However, it is possible your payment status will still show “In process” the next day. This is normal and your payment will go into a “Completed” status within 24 hrs of your payment being sent.
What are the payment limits, if any?
Please be advised that the maximum daily payment amount per payee is $20,000. However, the member is able to make payments to other payees, for the same day, up to the daily limit of $10,000 but the cumulative total for all payees per day cannot exceed $20,000.
On 1/15/16 member schedules payments as follows:
Macy’s $9,000.00 + Sears $7,000.00 + Citibank $4,000.00 = $20,000.00 for the day
How do I stop or make changes to a recurring payment?
Select the down arrow next ty the "Payees name" and click on “Change auto pay options” Then make your changes or click on the “Pay manually" (this will take you off auto pay) then click “Save Changes”.
How do I cancel a payment?
To cancel a payment, click on the Cancel link in your Pending Payments section (Click on Bills and Payments to get there). You can choose to cancel a payment up until 8:00 PM EST on the night prior to the date you scheduled the payment to be sent.
For example, if you have designated that your payment should be sent out on the 10th, you can cancel the payment up until 8:00 PM EST on the 9th. You cannot cancel a payment on the designated day a payment is to be sent.
How do I stop getting e-mail notifications?
You have to click the “Payees” tab, then click the payee you need under the "Email Notification" column you should see the word "Receiving" right below it says "Change" click that uncheck the check mark in the box and click save changes. Emails for recurring payment cannot be deleted.
How do I delete a payee?
To deactivate a payee, click the drop down arrow next to the Payee name, click View/Change payee details”. In the right hand column in the “Options” sections you can “Delete Payee” or “Deactivate payee”.
To properly store your billing history and ensure accurate reporting, we cannot completely delete payees from your account. However, you can "hide" payees that you no longer use by clicking on the Hide inactive payees link on the Make Payments page.
How do I change a payee address?
Click the drop down arrow next to the Payee name; click View/Change payee details”. Click “Change information” If you have the ability to change the address you can change it here and click “Save changes”.
How do I schedule an expedited payment?
On the “Make Payment” click “Expedited Payment”. “Select Payee” (remember not all payee except this type of payment) Click “Continue Payment”. Choose your options, check off TOC and click “Continue Payment”. IMPORTANT: once you click “Continue Payment” this payment cannot be canceled.
What are the rules for an expedited payment?
For each expedited payment, a fee will be added to the amount of the transaction. The fee for an expedited electronic payment is $10.00 and $35.00 for an overnight check payment. There are no additional recurring fees for this service. You will not receive a separate statement for these expedited transactions as these transactions will be noted on your regular statement.
Once an expedited payment is set up, you will not be able to edit or cancel that payment.
Electronic expedited payment cutoff times vary based on payee, but extend no later than 4:00pm Eastern. Once this time has passed, the electronic payment option will no longer be displayed in bill pay for that day.
Check expedited payment cutoff time is 8:00pm Eastern. After that, the next available date is displayed in Bill Pay. These check payments go out by FedEx priority overnight, guaranteed to arrive by 10am local receiving time.