FAQ Question

Help Center.

Find the answers to your frequently asked questions.

General Banking

Popular Questions

 

I forgot my username.

I forgot my password.

I lost my ATM/debit card and need to order a new card.

How do I open an account online?

Can I become a member?

What is your banking holiday schedule?

Where can I find important forms and documents?

How do I set up Mobile Banking?

How do I make a loan payment?

What is Bethpage's routing number?

 
General Banking

General Banking

Can I become a member?

What is Bethpage's routing number?

What is my account number?

Where can I find the nearest branch/ATM?

How do I close my account?

How do I order checks?

When will my check clear?

How can I make a stop payment on a check?

Where can I find important forms and documents?

A loved one passed away, how do I settle their Bethpage accounts?

How do I change my address?

What is your banking holiday schedule?

How do I earn interest on my Bonus Checking account?

I lost my ATM/debit card and need to order a new card.

I’m traveling, is there anything I need to do?

What is considered a business day?

Why can’t I call a branch directly?

Is the site secure?

Why cant I see my FHA Mortgage in Online Banking anymore?

 
Online Mobile Banking

New Online &
Mobile Banking Upgrade

In the upcoming months, you will be introduced to a new Online and Mobile Banking experience. It features a sleek new design, customizable settings, and convenient banking tools with the features you’ve been asking for. Learn More »

Why are we upgrading to a new online and mobile banking experience?

When is the upgrade going to happen?

What will I need to do to upgrade?

Can I keep my username and password?

Can I continue to use the old mobile app?

Does this upgrade affect desktop and mobile?

Will access to my accounts be interrupted?

How come I can't find the other Bethpage member I'm trying to send money to?

How do I setup a new member-to-member transfer?

How Do I Set Up My Device To Use Fingerprint ID?

How Come I Don't Have the Option For SMS Text Alerts When I'm Setting Up New Notifications?

I tried to login to the new app and my current Username/Password does not work.

Are there changes to the Pay Anyone feature in the New Online and Mobile Banking experience?

I cannot download the new app on my android device.

How can I enroll in online banking if I am not currently enrolled?

Do I have to use Fingerprint Access with the new upgrade?

Which browser and devices are supported?

Will my alert settings carry over to the new Online and Mobile Banking experience?

Will my scheduled transfers and payments carry over through the upgrade process?

Why can't I access Intuit (Quicken, QuickBooks or Mint)?

Who can I contact for support?

I cannot see a one-time bill payment that I have previously setup though the prior online banking system.

 
New Members

New Members

Can I become a member?

How do I open a savings account?

How do I open a checking account?

What do I need to open an account?

How can I continue my application?

When will my ATM/Debit card arrive?

Is the online application secure?

Field of Membership/Eligibility

Why do I have to deposit $5?

How is a credit union different than a bank?

What is the CO-OP Network?

When will I receive my Personal Identification Number (PIN)?

 
Online Banking

Online Banking

How do I open an account online?

I forgot my username.

I forgot my password.

I need to reset my challenge questions.

Where can I see pending transactions?

 
Online Bill Pay

Online Bill Pay

What is Online Bill pay?

How do I enroll in Bill Pay?

How do I set up or remove a payee?

What is the earliest date I can make a payment?

How can I tell if my payment will be sent electronically or by paper check?

I've scheduled a bill payment, when will the funds be debited from my account?

What if there isn’t enough money in my account to pay my bill?

Why does my payment still say "In-Process"?

Why was my payment canceled?

What are the payment limits?

How do I stop or make changes to a recurring payment?

Can I cancel or make a stop payment on a Bill Pay?

Who should I contact if I have a question regarding my bill payment?

 
Mobile Banking

Mobile Banking

How do I set up Mobile Banking?

How do I download the mobile banking app?

How do I download the Bethpage Credit Card app?

What devices can I use the app on?

What account actions can be performed on the mobile banking app?

What account actions can be performed on the Bethpage Credit Card app?

When will touch ID be available for the mobile app?

I cannot download the new app on my android device.

 
Loan Information

Loan Information

How do I make a loan payment?

Where can I find today’s loan rates?

What types of loans are offered at Bethpage Federal Credit Union?

How do I apply for a loan?

How do I apply for a Mortgage Pre-Qualification?

Why cant I see my FHA Mortgage in Online Banking anymore?

 
Bank at Work

Bank @ Work Program

What is Bethpage Bank at Work?

Is my company eligible for the Bank at Work program?

Want your company to participate in the Bethpage Bank@Work program?

How do I contact someone about Bank at Work?