The mission of these programs is to provide free basic tax return preparation for low-to-moderate income families and individuals. This also includes taxpayers with disabilities, limited English proficiency, members of the military and elderly taxpayers.
Volunteers participating in these programs must sign a Form 13615, Volunteer Standards of Conduct Agreement - VITA/ TCE Programs. These agreements require them to provide high quality service and uphold the highest ethical standards.
While the IRS is responsible for providing oversight requirements to Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) programs, these sites are operated by IRS-sponsored partners who manage IRS-required site operations and volunteer ethical standards. In addition, the locations of these sites may not be in or on federal property.
To report unethical behavior to IRS, e-mail firstname.lastname@example.org