Are there changes to the Pay Anyone feature in the New Online and Mobile Banking experience?
There are several new changes and enhancements coming to the Pay Anyone feature. To learn more about them click here.
I cannot see a one-time bill payment that I have previously setup though the prior online banking system.
If you previously setup a one-time bill payment before migrating to the new Online and Mobile Banking experience, the payment is there and will still be made. While the payment will not appear, you will not have to set up a new payment. We are working to resolve the visibility issue. For any questions or concerns please call 800-628-7070 (press prompts: 2, 4, 2) to speak with a specialist.
I want to set up my device to use fingerprint ID.
Fingerprint ID must be enabled on your mobile device before you can enable it on the Bethpage Mobile App.
On the mobile login screen, choose Quick Login. This will require you to set up a 4 digit PIN. After that is complete, it will enable Fingerprint ID for you. The 4 digit PIN can also be used on devices that don't have Fingerprint ID enabled.
Why can't I access Intuit (Quicken, QuickBooks or Mint)?
During the transition to the new platform, Intuit users of Quicken, Quickbooks and Mint will need to follow specific instructions to update their Intuit accounts and connect to the new platform. You can find the instructions here.
Having trouble connecting? See our troubleshooting guide that is designed to help you with the most common post-conversion issues.
I cannot download the new app on my android device.
In order to download the new Bethpage Mobile Banking app, your device must be running Android 5.0 (or later versions).
Mobile users may also log into the online banking through the Bethpage homepage to take advantage of our mobile web online banking experience.