After signing in and clicking on one of my accounts from a desktop computer, the account never loads and just keeps spinning.
This may be related to “Ad Blocker” software that’s installed on your desktop computer or browser. We are working to resolve this to make the online banking platform more compatible with this software. In the meantime, you can temporarily disable the Ad Blocker software, or simply click into another account.
I’m unable to make payments to some of my bill payment payees
Some payees using special characters (ex. a slash in the name) are receiving an error when attempting to schedule a payment. We are working quickly to resolve this issue and we apologize for any inconvenience.
Why can't I access Intuit (Quicken, QuickBooks or Mint)?
During the transition to the new platform, Intuit users of Quicken, Quickbooks and Mint will need to follow specific instructions to update their Intuit accounts and connect to the new platform. You can find the instructions here.
Having trouble connecting? See our troubleshooting guide that is designed to help you with the most common post-conversion issues.
I cannot download the new app on my android device.
In order to download the new Bethpage Mobile Banking app, your device must be running Android 5.0 (or later versions).
Mobile users may also log into the online banking through the Bethpage homepage to take advantage of our mobile web online banking experience.